Write a precise language checklist

For films and series, ask whether you need dubbed French or an original-language version. For news and documentaries, you may instead prioritise readable captions. ARTE’s official platform illustrates how a service can offer several interface languages while individual programmes still have their own available versions.

Compare the same scene

During a test, switch tracks on one short scene and listen carefully. Check whether the selection persists when playback resumes. Keep a note of the exact programme version, because a translated title alone does not identify its audio options.

Treat accessibility as a viewing requirement

France Télévisions publishes information about digital accessibility and its use of keyboard navigation and assistive tools. Use these as practical questions for any player you evaluate: can you reach controls without a mouse, read focus indicators and operate playback from your preferred seat?

Check captions on the screen you will use

Subtitle size on a laptop is not a reliable guide to readability across a room. Test contrasting scenes, dialogue over music and the playback controls on the actual television. Ask about a specific missing feature rather than requesting unspecified accessibility.

Choose the right installation route

Identify whether your television uses Android TV, Google TV, Tizen, webOS or another platform before installing anything. The broadcaster’s app and a separate IPTV player are different products, with separate support routes. An Android installation tutorial is not a universal instruction for every smart television.

Keep the comparison simple

Start with one device and one working network connection. If video works but the guide or subtitles do not, report that distinction. Avoid reinstalling several apps at once, because doing so removes the evidence needed to find the actual cause.

Your practical checklist

  • Specify dubbed French or original audio with subtitles.
  • Check text readability from your usual viewing distance.
  • Use the official store for your television system.
  • Record the exact title and track that failed.

What to record

Keep your device model, app version, viewing location and the exact programme or error with your notes. Share account details only through a private support route.

Your viewing setup

Exact model · Player app · Country

One question to settle

Are the broadcaster examples included with a plan here?

No inclusion or affiliation is implied. ARTE and France Télévisions are independent references for understanding available features. Check each provider directly and ask support separately about any proposed subscription.

Official references

These are independent reference services, not a list of channels included in a subscription. Their own access and account conditions apply.

ARTE official multilingual platformFrance Télévisions digital accessibility
Read player and accessibility advice