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subscription enquiry terms

The terms of making an enquiry

Understand what a request confirms, what support checks before payment and why device and content availability should be tested first.

Requests and confirmation

Submitting a form is a request for support to review. It is not payment, activation or a guarantee of availability. Support confirms the selected plan, available payment method and activation details before you proceed.

Your setup and use

Check your exact device, app and connection during a trial. Player licences may be separate from the subscription. Use services and content only where you have the necessary rights and in accordance with applicable rules and provider terms.

Changes and support

Content availability, app support and third-party services can change. Keep a record of your confirmed order and contact support if something does not match it. No ranking, uninterrupted service or universal device compatibility is promised.

Contact the support team